Overview
At Softwareshopk, we provide digital software products such as activation keys and licenses. Please read this policy carefully before making a purchase.
1. Digital Product Policy
All products sold on our website are digital goods. Once a product key or license is delivered, it is considered used and cannot be returned in the traditional sense.
2. Refund Period
- We offer a 30-day refund period from the date of purchase.
- Requests submitted after this period may not be eligible for a refund.
3. Eligibility for Refunds
Refunds are granted only under the following conditions:
- The product key is invalid or not working
- The product was not delivered
- The product is significantly different from its description
- There is a technical issue that our support team cannot resolve
👉 Note:
To process your request, you must provide valid proof such as:
- Screenshots of the error
- Description of the issue
- Proof of activation attempt
4. Non-Refundable Cases
Refunds will not be issued in the following situations:
- Change of mind after purchase
- Incorrect product selection by the customer
- The product has been successfully activated or used
- System incompatibility clearly stated on the product page
- Failure to follow installation instructions
5. Refund Request Process
To request a refund, please contact us at:
info@softwareshopk.net
6. Refund Processing
If your refund is approved:
- The refund will be issued to your original payment method
- Processing time is 5–10 business days, depending on your payment provider
7. Chargebacks & Disputes
Before opening a chargeback or dispute, please contact us.
Opening a dispute without contacting us first may result in:
- Suspension or revocation of the license
- Restriction from future purchases
We are committed to resolving all issues quickly through support.
8. Digital Product Consent (EU Customers)
By purchasing digital products from our store, you agree that:
- Delivery begins immediately after purchase
- You waive your right of withdrawal once the product has been delivered
9. Contact Information
For support or refund requests:
📧 info@softwareshopk.net
🌐 https://softwareshopk.net
10. Policy Updates
We reserve the right to update this policy at any time. Changes will be posted on this page.